A well-known Broadway producer made a tiny mistake that cost his business $100,000+. Here's the unlikely lesson we can all learn from it. Two-time Tony Award-winning Ken Davenport was submitting tickets and their prices to Telecharge (the official Broadway theater seller). He was entering the prices for orchestra, mezzanine, and balcony seat tickets onto the website but placed the comma at the wrong place: instead of $169.50 per ticket, he typed in $16.95... Which is less than the price of a movie two blocks away. The mispriced tickets were then made available for sale, and it took the company over four hours (!!!) to detect and correct the error. “When we were alerted to the issue, it was immediately corrected,” commented Ken to journalists who heard about it. “We will, of course, honor any tickets purchased at the lower price,” he said. Except... Well, except... It was no mistake. It was deliberate. I know it because he admitted it on my podcast a while back. He wanted to avoid giving tickets for free — something all other Broadway producers did when promoting a new show. He just had to have a good idea. That's when it stroke him: he remembered reading a story about American Airlines selling bargain tickets by mistake. For example, "a round trip from Heathrow to New York for two, which costs £6118.92 on the British site, was sold for just 974 Danish Krone, less than £100." What if he "made the same mistake, but on purpose?" "So I moved the decimal point over one night," Ken told me. "And for about 14 hours, you could get tickets to my show for $16 and 95 cents. And I just let someone discover it. And we moved hundreds and hundreds of tickets that day." Hundreds of tickets? They must have lost of fortune! Here's Ken again: "And yeah, they were only $16 and 95 cents, but I would have given those away for free. And I had more people talking about it. I had emails go on social media, going like crazy." So, what’s the lesson? To make the same "mistake" on purpose? Not at all. We should thrive on getting away from the artificial constraints of our industry and seeking inspiration from unlikely sources. #marketing #creativity
Love this. I've had lots of conversations with amazingly brilliant thinkers in our space, who've said when they wrote their books they left typos on purpose. If people are going to email to complain, they email about the typo. And then the writer knows they're engaged.
damn that's some forward thinking there. also it's a mindset thing. instead of losing $150+ per ticket, it's rather gaining $16 per person..
The conversation that was sparked was well worth the "loss" in ticket revenue
This is like when people misspell names on Starbucks cups on purpose. They know it will usually lead to a social post with a photo of the cup. I love this stuff!
Something tells me that revenue and renown from the stunt were far greater than anything they could’ve gotten via ANY traditional means. Guerrilla marketing ftw.
Asmara Kazmi don't ask me why haha, but this made me think of you!
haha that's so clever
I actually thought the lesson was about making "mistakes" on purpose 🤣 Had a good laugh. Great story Louis!
Clever concept and powerful message. I remember this episode well! Adriana Tica, thought this would interest you.
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1yDamn that's good....